The countdown to 2022 is ticking, and we’re all thinking about what the year ahead holds for our businesses. Quick reminder: It’s important to stay present and take credit for the wins we had this year!
But in the business world, we’re mostly living in the future. So what does the future hold for your business?
At Concepts Rise, we put ourselves in the shoes of our clients’ customers. We analyze the needs and wants of customers to ensure our clients retain business and even expand their offerings to the very same customers.
The biggest compliment a customer can pay to a business is a referral. It means the customer is happy with the service or product you’re providing, and now there’s a brand new potential revenue stream from the referral. Please take a read of my most recent article where I discuss why customer service is only one component of customer success.
Quick Tip of the Month: Five Steps to Customer Success
We advise our clients to identify and anticipate their customers’ pains and needs, to measure customer satisfaction (and dissatisfaction), to retain their customers, to excel at customer service, and ultimately, increase customer spend, and have them refer new customers to your company.
There are many steps to achieve customer success, but the following five are our favorites for ensuring the health and vitality of your customers’ business and your business in the new year.
1. Know your customer
2. Analyze your customer lifetime value (CLV)
3. Focus on driving customer retention
4. Use innovation and technology for growth
5. Encourage customers to refer new business
Concepts Rise Webinar
To help you generate more revenue in the new year, I’m hosting a complimentary webinar Wednesday, January 19, 2022, from noon to 1 p.m. PT (3 to 4 p.m. ET) titled Increase Revenues & Retention Rates in 2022. Joining me is Steve Johnson, a revenue and sales coach with hands-on experience in SaaS, Tech, IT, Operations, Hospitality, and Construction. Please register by clicking below today! Space is limited!
As a reminder, Concepts Rise helps businesses grow revenues by focusing on customer success, operational excellence, and technology innovations.
Please reach out to me if you’d like help identifying areas where we can improve your customer lifecycle and unlock opportunities to drive revenue growth.
Wishing you and your family the happiest of holidays and a wonderful new year!
To your success,
Majid
Majid Abai
Founder & Chief Sherpa
Concepts Rise
P: 424-320-0524
E: majid.abai@conceptsrise.com