Welcome to the second week of the year, aka “The Reality Check Week!”
You have goals and aspirations for your business this year, so how do you make them happen?
One easy place to start: Listen to a live complimentary discussion I’m hosting Wednesday, January 19, 2022, from noon to 1 p.m. PT (3 to 4 p.m. ET) on how to Increase Sales & Retention Rates in 2022. Joining me is Steve Johnson, a veteran sales coach with hands-on experience across multiple sectors.
Please register today!
The other way to help you boost sales and client retention in the year ahead is to consider the following:
- Identify bad clients and get rid of them! Easier said than done, but if you discipline yourself to identify them before engaging with them, you’ll enable more time for great clients.
- Plan to meet with the CEOs/leadership of your top clients and just listen. Hear what they have to say and then present solutions.
- Calculate the customer lifetime value of your clients. This metric will help you determine how valuable a client is to your organization.
- Remind yourself that customer service is just a component of customer success.
- Another important reminder: Sales success doesn’t equal customer success.
If you need help creating a roadmap to success in 2022, please do reach out!
To your success,
Majid
Majid Abai
CEO & Founder
Concepts Rise
Office: 424-320-0523
Email: majid.abai@conceptsrise.com