To Your Success – Issue # X
Oh, how corporations have changed since the 1980s! Forty years ago, most companies were all about “money and profit” without much regard for their community, the environment, and impact on ...
To Your Success – Issue # VIII
Most of us dread tax season, but the silver lining is this: If you’re paying more in taxes this year, hopefully it’s because your business generated that much more revenue ...
To Your Success – Issue # V
Welcome to the second week of the year, aka "The Reality Check Week!" You have goals and aspirations for your business this year, so how do you make them happen? ...
To Your Success – Issue # IV
I hope your 2022 is off to a great start! To help you hit the ground running, I'm hosting a live complimentary discussion Wednesday, January 19, 2022, from noon to ...
To Your Success – Issue # II
The holidays are in full swing and hopefully your loved ones’ gifts are not waylaid on a container ship circling the port. The reality is, we’re all affected by a ...
Why (and How) Companies Should Calculate Customer Lifetime Value
We, at Concepts Rise, have been advising our clients on calculating and increasing their Customer Lifetime Values (CLV) for a long time. This article simply validates everything that we’ve been […]
Signs a Customer Is About to Leave — and How to Prevent It
A wonderful article by Sandi Lin on identify signs of a customer leaving. As you know, at Concepts Rise, we advise our clients on customer success and churn reduction, so […]
Five Steps To Achieving A Customer Lifetime Value (CLV) Breakthrough
A very unique article by Vasudeva Akula in Forbes. I’ve been a massive advocate of analyzing CLV for improving customer success and revenue growth for a long time. Well done! […]
7 Secrets To Keeping Your Service Business Clients For Life
Very nice article by Susan Guillory about various techniques for keeping clients for life. Although Susan focuses on services businesses, I think the approach could work for all industries. You […]
Will AI Revolutionize Customer Success?
Another excellent article by Shreesha Ramdas in Forbes Shreesha Ramdas Regarding the use of AI to ensure customer success. Again, 2 of my favorite subjects (Customer Success & Artificial Intelligence) […]