Signs a Customer Is About to Leave — and How to Prevent It
A wonderful article by Sandi Lin on identify signs of a customer leaving. As you know, at Concepts Rise, we advise our clients on customer success and churn reduction, so […]
Customer Service Is Dead. It’s Time to Focus on Building Real Relationships.
Very interesting article by Nick Gilmour in Entrepreneur. This is exactly what we focus on at Concepts Rise: Making sure clients are successful in order to increase Life-Time Values (LTV) […]
The Importance Of Revenue Diversification In Business
A very nice article written by Melissa Houston and published in Forbes. Easy read and well said. You can read the full article here. Majid Abai – April 2021 […]
3 Ways Customer Relationships Will Change Forever In Light Of COVID-19
I’ve always believed that being customer-centric is the most important part of doing business. Covid-19 will make it even more important than before. This article by Dr. Gero Decker in […]
Why You Should Speed Up Your Digital Transformation During the Crisis
In an article in Entrepreneur.com, John Boitnott discusses what experts like us have been saying all along: The new normal necessitate a speedy approach to digital transformation. You can read […]