How to Use Automation for Customer Success
I get a lot of questions from founders and managers on what customer success is and how we can use automation to help companies support their customers faster and better. ...
Knowing the Right Route
We all have goals in mind for the year ahead, but how do you track your ability to achieve those goals? The answer: Key Performance Indicators (KPIs). The challenge is ...
To Your Success – X
How to Survive a Business Disaster Business continuity planning is like estate planning: It’s not something you want to do, but one of the most important things you can do. ...
To Your Success – Issue IX
Innovate to Grow Revenues The market is feeling very similar to the childhood game "Chutes and Ladders." One moment it feels like there is some footing and rational thinking ...
To Your Success – Issue # XIII
When you hear the word “innovate,” what is the first thing that pops into your mind? Maybe a new piece of technology? Maybe your Rivian truck? Maybe it’s a product or ...
To Your Success – Issue # XI
The idea of growth during an economic downturn is counter-intuitive. At these times, many companies think about cutting costs, reducing headcount, etc … We get it. It’s human nature to ...
To Your Success – Issue # X
Oh, how corporations have changed since the 1980s! Forty years ago, most companies were all about “money and profit” without much regard for their community, the environment, and impact on ...
Mind the Gap Between Sales Success & Customer Success
In many organizations – especially Hi-Tech, SaaS, and Media companies – there is a huge gap between sales success and customer success, and it will get wider unless companies do […]
To Your Success – Issue # VIII
Most of us dread tax season, but the silver lining is this: If you’re paying more in taxes this year, hopefully it’s because your business generated that much more revenue ...
To Your Success – Issue # VI
If your organization doesn’t have a chief revenue officer (CRO), there is a strong likelihood it will at some point in the future. Companies throughout the country have been adding ...