Signs a Customer Is About to Leave — and How to Prevent It
A wonderful article by Sandi Lin on identify signs of a customer leaving. As you know, at Concepts Rise, we advise our clients on customer success and churn reduction, so […]
Five Steps To Achieving A Customer Lifetime Value (CLV) Breakthrough
A very unique article by Vasudeva Akula in Forbes. I’ve been a massive advocate of analyzing CLV for improving customer success and revenue growth for a long time. Well done! […]
7 Secrets To Keeping Your Service Business Clients For Life
Very nice article by Susan Guillory about various techniques for keeping clients for life. Although Susan focuses on services businesses, I think the approach could work for all industries. You […]
Will AI Revolutionize Customer Success?
Another excellent article by Shreesha Ramdas in Forbes Shreesha Ramdas Regarding the use of AI to ensure customer success. Again, 2 of my favorite subjects (Customer Success & Artificial Intelligence) […]
Customer Service Is Dead. It’s Time to Focus on Building Real Relationships.
Very interesting article by Nick Gilmour in Entrepreneur. This is exactly what we focus on at Concepts Rise: Making sure clients are successful in order to increase Life-Time Values (LTV) […]
Make These 2 Things A Priority If You Want To Increase Customer Retention
Nice article by Shama Hyder in Forbes. She simplifies the idea of customer success and retention into 2 steps. We, at Concepts Rise, believe in these two principles (and more). […]
Six Customer Success Predictions For A ‘New’ World
Excellent article by Shreesha Ramdas in Forbes about the future of customer success. We, at Concepts Rise, have helped our clients improve customer experience and retain customers for years. You […]
Integrating Customer Support Call Centers With Artificial Intelligence
Loved this article by Peter Bendor-Samuel in Forbes. It simply combines two of my passions: Artificial Intelligence and Customer Success. Peter is correct: Most companies forget about their clients after […]
Eight critical issues for TMT companies to address in 2021
An excellent article by Jeff Loukes in Deloitte Insight. Although the article focuses on TMT (Tech, Media & Entertainment, Telecom), the points are valid in a lot of industries. At […]
How To Develop A Disaster Data Recovery Plan
A good and breezy article by Abdul Subhani on disaster recovery plans. You can read the full article here. Majid Abai – July 2021 – Los Angeles. ———————————————————– […]