To Your Success – Issue # IX
The job market is super strong with an unemployment rate of 3.6 percent – just a hair above the half-century low of 3.5 percent that was reported before the pandemic. Restaurants, hotels and other hospitality industries are leading the way, and that’s no surprise with summer travel plans soon in play. The challenge for many employers is that while job openings abound, it is hard to find people to fill ...
Mind the Gap Between Sales Success & Customer Success
In many organizations – especially Hi-Tech, SaaS, and Media companies – there is a huge gap between sales success and customer success, and it will get wider unless companies do […]
To Your Success – Issue # VIII
Most of us dread tax season, but the silver lining is this: If you’re paying more in taxes this year, hopefully it’s because your business generated that much more revenue in 2021. If your corporate revenues were flat, lower, or you didn’t make your revenue goals, please contact us at Concepts Rise. We could help you diagnose the problem(s) and provide insight on how to achieve your true revenue goals. In ...
To Your Success – Issue # VII
Before Starbucks, McDonald’s, Pepsi Co. and Coca-Cola decided to halt operations in Russia, I couldn’t help but think about how continuing to keep these brands bumping along would affect customer retention on a global scale. Russia and Ukraine make up 9 percent of McDonald’s revenues. I’m confident that the company would lose a significant amount of business elsewhere if it didn’t preemptively close its Russian locations. Iconic American brands aren’t ...
To Your Success – Issue # VI
If your organization doesn’t have a chief revenue officer (CRO), there is a strong likelihood it will at some point in the future. Companies throughout the country have been adding this role to the C-suite for several years now, and the function has become firmly entrenched as a “must-have” for many businesses that need an executive to oversee multiple sales channels, while also implementing a variety of strategies and tactics ...
To Your Success – Issue # V
Welcome to the second week of the year, aka "The Reality Check Week!" You have goals and aspirations for your business this year, so how do you make them happen? One easy place to start: Listen to a live complimentary discussion I'm hosting Wednesday, January 19, 2022, from noon to 1 p.m. PT (3 to 4 p.m. ET) on how to Increase Sales & Retention Rates in 2022. Joining me is Steve ...
To Your Success – Issue # IV
I hope your 2022 is off to a great start! To help you hit the ground running, I'm hosting a live complimentary discussion Wednesday, January 19, 2022, from noon to 1 p.m. PT (3 to 4 p.m. ET) on how to Increase Sales & Retention Rates in the year ahead. Joining me is Steve Johnson, a veteran sales coach with hands-on experience in SaaS, Tech, IT, Operations, Hospitality, and Construction. Steve and ...
To Your Successs – Issue # III
The countdown to 2022 is ticking, and we're all thinking about what the year ahead holds for our businesses. Quick reminder: It's important to stay present and take credit for the wins we had this year! But in the business world, we're mostly living in the future. So what does the future hold for your business? At Concepts Rise, we put ourselves in the shoes of our clients' customers. We ...
To Your Success – Issue # II
The holidays are in full swing and hopefully your loved ones’ gifts are not waylaid on a container ship circling the port. The reality is, we’re all affected by a bottle-necked supply chain. Pandemic-related supply shortages continue to affect inflation, and I truly can’t think of a better time to consider how this may alter the course of your business in the year ahead. Please read my most recent article where I ...
To Your Success! – Issue # I
This is the first issue of my “To Your Success” newsletter where I discuss all things “customer success” related, including how to increase Customer Lifetime Value (CLV) and generate more revenue for your business. The “Great Reshuffle” is upon us, and executives and employees alike are trying to figure out how to work more effectively in an environment that poses challenges and opportunities. The question I have for you is ...
Why (and How) Companies Should Calculate Customer Lifetime Value
We, at Concepts Rise, have been advising our clients on calculating and increasing their Customer Lifetime Values (CLV) for a long time. This article simply validates everything that we’ve been […]
Signs a Customer Is About to Leave — and How to Prevent It
A wonderful article by Sandi Lin on identify signs of a customer leaving. As you know, at Concepts Rise, we advise our clients on customer success and churn reduction, so […]