To Your Success – Issue # II
The holidays are in full swing and hopefully your loved ones’ gifts are not waylaid on a container ship circling the port. The reality is, we’re all affected by a ...
To Your Success! – Issue # I
This is the first issue of my “To Your Success” newsletter where I discuss all things “customer success” related, including how to increase Customer Lifetime Value (CLV) and generate more ...
Why (and How) Companies Should Calculate Customer Lifetime Value
We, at Concepts Rise, have been advising our clients on calculating and increasing their Customer Lifetime Values (CLV) for a long time. This article simply validates everything that we’ve been […]
Signs a Customer Is About to Leave — and How to Prevent It
A wonderful article by Sandi Lin on identify signs of a customer leaving. As you know, at Concepts Rise, we advise our clients on customer success and churn reduction, so […]
Five Steps To Achieving A Customer Lifetime Value (CLV) Breakthrough
A very unique article by Vasudeva Akula in Forbes. I’ve been a massive advocate of analyzing CLV for improving customer success and revenue growth for a long time. Well done! […]
7 Secrets To Keeping Your Service Business Clients For Life
Very nice article by Susan Guillory about various techniques for keeping clients for life. Although Susan focuses on services businesses, I think the approach could work for all industries. You […]
Will AI Revolutionize Customer Success?
Another excellent article by Shreesha Ramdas in Forbes Shreesha Ramdas Regarding the use of AI to ensure customer success. Again, 2 of my favorite subjects (Customer Success & Artificial Intelligence) […]
Customer Service Is Dead. It’s Time to Focus on Building Real Relationships.
Very interesting article by Nick Gilmour in Entrepreneur. This is exactly what we focus on at Concepts Rise: Making sure clients are successful in order to increase Life-Time Values (LTV) […]
Make These 2 Things A Priority If You Want To Increase Customer Retention
Nice article by Shama Hyder in Forbes. She simplifies the idea of customer success and retention into 2 steps. We, at Concepts Rise, believe in these two principles (and more). […]
Six Customer Success Predictions For A ‘New’ World
Excellent article by Shreesha Ramdas in Forbes about the future of customer success. We, at Concepts Rise, have helped our clients improve customer experience and retain customers for years. You […]