Nice article by Shama Hyder in Forbes. She simplifies the idea of customer success and retention into 2 steps. We, at Concepts Rise, believe in these two principles (and more). The key factor is the methodology for implementing such principles.
You can read the full article here.
Majid Abai – September 2021 – Los Angeles.
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About The Author:
Majid Abai is Managing Director of Concepts Rise (www.ConceptsRise.com), a High-Technology and Innovation Consultancy based in Los Angeles, CA, USA. With over 30 years of experience in supporting US and global organizations, Mr. Abai focuses on strategic and tactical approach to use of innovation and technology to increase revenues and reduce costs for organizations. Majid could be reached at 424-320-0524 or via email at majid.abai@ConceptsRise.com