Sales Success Does Not Equal Customer Success!
Some companies don’t excel at Customer Success as much as they focus on Sales Success. It happens in all industries and causes customer dissatisfaction, delayed service delivery, high churn, and ultimately impacts revenues and profits.
At Concepts Rise, we’re focused on customer retention and success. We help our clients identify and anticipate their customers’ pains and needs, how to measure customer satisfaction, how to retain their customers, excel at customer service, and ultimately what are the steps needed for customers to increase their spend with the company, and refer new customers.
Our goal is to increase the Customer Lifetime Value (CLV) of our clients’ customers by providing strategies that will get those customers to spend more annually and stay with our clients longer. If a customer stays with a company 20% longer and spends 20% more annually, CLV of this customer increases by 44%. That’s 44% revenue increase without spending one dime in marketing!
So, if any of the following applies to your company, please contact us. We can help!
- High Customer Turnover (Churn)
- Customer Dissatisfaction
- Under-par Customer Service
- Flat Revenues
- Operational Problems
- Low Number of Great Clients
Would like to learn more about our approach? Then, please take this opportunity to ask us how we do it.
Contact us today by calling 424-320-0524 or sending an email to info@ConceptsRise.com. We’d be happy to set up a free consultation and learn more about how we might be able to help.